Updated: January 2026
Chat is a new messaging feature inside AOK that enables real time conversations between users. It’s designed to make communication faster and more direct, without leaving the platform.
Who Can Use Chat
Available to all AOK users
App users only (chats are not delivered to SMS only users)
Supported on the AOK app and web browser
Users can message any app user within their command, regardless of team
What Chat Can Do
With AOK Chat, users can:
Send messages to one or more users
Create group conversations
Reply and interact in chat threads
View full message history
Experience real time updates
See message status indicators (sent, delivered, read)
How Chat Works
Starting a Conversation
Open Chat using the navigation menu in the top left corner.
Tap the Chat Message icon in the bottom right corner.
Select any user in your command.
You can select up to 15 users per chat and make a group for them as well.
Send a chat message.
The conversation will instantly appear in both users’ chat lists.
Conversations are automatically sorted by most recent activity.
You all see Message Status Indicators.
Searching Conversations and Messages
Users can search the conversations list by conversation name or participants
Users can search for specific messages within a conversation
Real Time Messaging
Messages appear instantly on the recipient’s screen
Read and delivery statuses update immediately when the chat is open
Message Status Indicators
Each message shows its current status:
Sending: Message is in progress and shown with an animated spinner (typically when the user is offline or has a poor connection)
One checkmark: Message successfully sent to the server
Two checkmarks: Message delivered to the recipient
Read: Message marked as read when the recipient opens the conversation
Failed: Message could not be sent
Delivered messages continue to use the double checkmark.
Image shown is for reference only.
Group Conversations
You can also create and manage group chats.
To create a group chat:
Select multiple users from the user list.
Confirm the selection and create the group.
The new group chat will appear in your chat conversation list.
Group management options include:
Viewing the list of participants
Adding new participants
New members are added instantly
New members have access to all previously sent messages
Removing users from the group
Removed users will no longer see the conversation or receive messages
Leaving a conversation
Users can leave a conversation at any time