Updated: September 2025
Table of Contents:
What is Bulk Invite?
The Bulk Invite feature allows organizations to onboard personnel by uploading a CSV roster. Once uploaded:
Each listed user receives a welcome text message automatically.
The roster can include optional user attributes such as rank and DOD ID.
This process helps organizations scale onboarding quickly and consistently.
Before You Upload
Note: Phone numbers are automatically validated during upload. Invalid or improperly formatted numbers will be flagged before submission.
Announce the Program Internally
Before using bulk upload, notify your personnel about the upcoming welcome text and the purpose of the program. Users who receive unexpected texts may mark them as spam, which can block future communication.
Prepare Team Leads
Make sure your Team Leads are ready to build and manage their teams once the invites are sent.
Team Leads are automatically assigned based on who creates the team.
You can reassign Team Leads by selecting the three dots next to a user's name in the Team Directory.
Team Leads can organize users into teams and subteams after onboarding.
Related Resource: How to Create a Team
For larger teams, please reach out to support for assistance.
Step by Step: How to Bulk Invite via the Mustr Webpage
The template for the CSV file format can be downloaded in the website under Bulk Manage Members or here.
The first row of the CSV must match the template exactly (column headers), even if you leave some optional fields blank.
Example:
Log In to Mustr
Visit: web.adytongovcloud.io
Navigate to Bulk Invite
Go to the People page through the menu navigation on the left hand side.
Click More Actions in the bottom right corner.
Select Bulk manage members.
Download the CSV Template
Once in the Bulk Manage Members section, tap on Download Template and fill it out.
Reminder: The first row of the CSV must match the template exactly (column headers), even if you leave some optional fields blank.
Upload Your CSV
From the Bulk Manage Members page, tap Select File and upload your completed .CSV file.
Review for Errors
Mustr will display your uploaded roster and flag any errors, including invalid phone numbers.
You can edit entries directly in the interface by double clicking the field.
Once all issues are resolved, the status will turn green.
Submit the Roster
Click Continue, then Submit and Confirm to add the members.
Once you click Confirm, the welcome texts gets sent out to onboard users.
What Do Users Receive?
All newly added users will get a welcome SMS message that includes:
A secure link to access AOK and respond to messages.
or if they prefer to remain SMS users and not download the app, no action is needed.
If users prefer to use the mobile app, they can follow these steps to download and register an account.
Things to Keep in Mind:
Only Org Leaders can access and use the Bulk Manage tool.
Team Leaders can only add or remove users within their assigned teams with Bulk Manage and cannot perform bulk uploads to the command.
CSV files must be correctly formatted; double-check header rows!
Always confirm internal communication plans before launching invites.
Bulk Invite Template to Use: