Updated: July 2025

Here, you can learn about the different permissions or roles within the AOK app.

Table of Contents:

Types of Roles and their Permissions
To make someone an Org Leader or Org Admin
To make someone a Team Leader

Types of Roles and their Permissions:

Organization Leader

What they can see:

Everything. All people, profiles, teams and messages and data in the command.

What they can do:

Everything. Grant all permission levels, view and update all profile data, manage all teams, send messages to all teams, view all responses sent to any team, export any and all data in the command.

As an Org Leader, you can access profile information for all members of your command and update all roles and permissions, including granting Org Leader level permissions.

Organization Administrator

What they can see:

Messages sent to teams they belong
All user profiles
All teams in the command

What they can do:

Invite new users
Remove, suspend, wipe users from the organization
Assign users to any team
Create, update, and delete teams
Update profile data for all users
Respond to messages sent to them through a team they belong

As an Organization Admin, you can access profile information for all members of your organization and grant team-leader-level permissions.

Organization Messenger

What they can see:

Messages sent to teams they belong
All Hands message response details
Bulletin Board for All Hands

What they can do:

Respond to messages sent to them in teams they belong
Send messages to the All Hands team
Upload files (for distribution to all hands, bulletin board)
Update Bulletin Board for all hands only + all the teams they lead

As an Org Messenger, your access for profile information is the same as a member. Unless you are also a leader of a team, you can only see information in the people screen on the app or webpage.

Team Leader

What they can see:

Messages sent to teams they belong
Messages & responses for teams they lead
Profile information for those who are part of a team they lead

What they can do:

See & update all messages and responses sent to a team they lead
See & update responses by people in their teams for all hands messages
See all messages sent to them for response
Send messages to teams they lead
Upload files
Update profile info for those in teams they lead
Add & remove users to their teams
Invite, remove, suspend, wipe AOK access from users in their teams.

As a Team Leader, you can see the details of any team leader-level permissions for those in the team(s) you lead. You can grant team leader level permissions to others.

Member

What they can see:

Messages sent to teams they belong
Their profile
Bulletin Boards for teams they are a member

What they can do:

They can answer messages sent to them
They can see and update their own profile
Access files sent to them previously in the app

All members can see a high-level note of permissions/roles an individual has on the people screen of the app.

How to update role permissions for members:

Only users who have registered for the app may become Team Leaders, Org Leader/Admin/Messenger.

As an Org Leader, Org Admin or Team Leader you can update member permissions by following these steps:

To make someone an Org Leader or Org Admin:

Under the People screen, search the individual you wish to edit/ update.

Once in their Profile, scroll down till you see "Organization Roles". Next, click Edit next to their current role.

Under Update Organization Roles, choose the role(s) you'd like to give them. Once selected, click Confirm.

To make someone a Team Leader:

The person must be in the Team you're looking to make them a Leader for, and you must have permissions either within the org or the team to grant access for team leadership.

Navigate to Teams in the navigation bar