Here, you can learn about the different permissions or roles within the AOK app.

What are the permissions in AOK, and what do they allow a user to see/do?

How do I know what permissions an individual user has?

How do I make someone an Org Leader, Org Admin, or Org Messenger?

How do I make someone a Team Leader?

Types of roles/ permissions and what they allow:

Permission Name	What they can see	What they can do
Organization Leader	Everything. All people, profiles, teams and messages and data in the organization.	Everything. Grant all permission levels, view and update all profile data, manage all teams, send messages to all teams, view all responses sent to any team, export any and all data in the organization
Organization Administrator	Messages sent to teams they belong All user profiles All teams in the organization	Invite new users Remove, suspend, wipe users from the organization Assign users to any team Create, update, and delete teams Update profile data for all users Respond to messages sent to them through a team they belong
Organization Messenger	Messages sent to teams they belong All Hands message response details Bulletin Board for All Hands	Respond to messages sent to them in teams they belong Send messages to the All Hands team Upload files (for distribution to all hands, bulletin board) Update Bulletin Board for all hands only + all the teams they lead
Team Leader	Messages sent to teams they belong Messages & responses for teams they lead Profile information for those who are part of a team they lead	See & update all messages and responses sent to a team they lead See & update responses by people in their teams for all hands messages See all messages sent to them for response Send messages to teams they lead Upload files Update profile info for those in teams they lead Add & remove users to their teams Invite, remove, suspend, wipe AOK access from users in their teams.
Member	Messages sent to teams they belong Their profile Bulletin Boards for teams they are a member	They can answer messages sent to them They can see and update their own profile Access files sent to them previously in the app

How to see what permissions a specific member has:

All members can see a high-level note of permissions/roles an individual has on the people screen of the app.

As a Team Leader, you can see the details of any team leader-level permissions for those in the team(s) you lead. You can grant team leader level permissions to others.

As a Org Messenger, your access for profile information is the same as a member. Unless you are also a leader of a team, you can only see information in the people screen on the app or webpage.

As an Organization Admin, you can access profile information for all members of your organization and grant team-leader-level permissions.

As an Org Leader, you can access profile information for all members of your organization and update all roles and permissions, including granting Org Leader level permissions.

How to update role permissions for members:

*Only users who have registered for the app may become Team Leaders, Org Leader/ Admin/Messengers

As an Org Leader, Org Admin or Team Leader you may update member permissions by following these steps:

To make someone an Org Leader or Org Admin:

1) Under the People screen, search the individual you wish to edit/ update:

2) Once in their profile, click on the three dots next to their name

3) Choose to update their organization role.

4) Choose the role you wish to assign and click confirm.

To make someone a Team Leader:

The person must be in the Team, and you must have permissions either within the org or the team to grant access for team leadership.

1) Go to the teams section in the navigation bar

2) Search for the team you are creating a leader of

3) Click the three dots next to the name of the team

4) Choose manage members

5) Choose the person you wish to make Team Leader from the list (you may need to scroll to the bottom, choose "see all," then use the search function for large teams)