Updated: October 2025
The Mission: Supporting At-Risk Service Members
During the COVID-19 pandemic, transitioning service members were identified as being particularly high risk. Isolation, uncertainty about the future, and the stress of civilian reintegration all contributed to increased vulnerability to mental health challenges, substance use, and disengagement.
Unfortunately, these risks haven’t gone away.
Even post-pandemic, many transitioning soldiers still lack safe, consistent channels to share how they’re doing and leadership teams often struggle to start, sustain, and track meaningful mental health conversations.
How AOK's Mustr Messages Helps Manage Mental Health for Transitioning Soldiers
Mustr provides an accessible, private, and effective way for leadership teams to stay connected with their service members, especially those transitioning out of active duty.
Anonymous* Monthly Check-ins
Service members can share honest updates on their well-being, helping leaders identify when extra support or resources are needed.
*Anonymous in this context refers to no other team members but the team lead, Org Leaders and Ord Admins will be able to see the responses.
Multiple Communication Options
Many transitioning soilders may not have access to their NIPR accounts or standard military communication tools while working remotely or in varying environments.
Mustr bridges that gap with multiple communication options, including SMS, browser, and mobile app access, ensuring every soldier, no matter their situation, stays connected and supported.
Mustr App Features for Supporting Transitioning Soldiers
Create a Dedicated Team for Transitioning Soldiers
Set up a team in Mustr to centralize all communication with soldiers who are in transition.
This acts as a simple, organized “roster” where leaders can monitor engagement, track updates, and maintain regular contact all in one place.
See our guide for step-by-step instructions on how to create a team.
Keep Soldiers Updated with Key Resources
Use broadcast messages to share valuable information and opportunities — from academic programs to career development, financial assistance, or mental health services.
Regular communication keeps service members informed and engaged as they plan their next steps.
Conduct Meaningful Mental Health Check-Ins
Mental health matters and regular check-ins can make all the difference.
With Mustr, leaders can quickly create and send RFI (Request for Information) surveys to gather feedback from their teams.
Whether reaching 10 or 100 soldiers, each member receives an SMS or app notification linking to a simple, secure form like this:
Building a Culture of Connection and Care
Service members face unique challenges. By combining empathy with practical tools like Mustr, leadership teams can maintain trust, open communication, and consistent mental health support, no matter where their people are.